Software Secure Access
Activity Manage

Pre-Enrollment Errors

Error Description Condition
Cannot begin enrollment Cannot begin enrollment. Contact your IT help desk about these errors. Occurs when there is a KDF, DHA, or TPM error or some combination.
Device registration error An issue with the Device Desktop occurred. Contact your IT help desk. Occurs when Duo desktop is not installed, is not running, or is non-responsive. The user is asked to ensure that the app is running or contact IT help desk for assistance.
Server certification error Error initiating enrollment Client is unable to verify the proxy server certificate.
Cannot connect to DHA Occurs when the client is unable to communicate with the Device Health application because DHA is not installed.