Monitor and Troubleshoot the Zero Trust Access App from Mobile Devices
This topic applies to client-based zero trust access connections from iOS devices and Samsung devices running Android operating systems.
Monitor Activity
After a mobile device begins to access private resources, you can monitor that activity:
- To view details about the enrolled device including, app version, client version and
sync / enrollment dates:
Navigate to page and click the user enrolled in the mobile app.
- To view access logs:
Navigate to Search. To filter the view, click on ZTNA client-based on the top right side of the table and select an appropriate time window.
- iOS access logs will have
apple-iosin the OS column. - Android access logs will have
samsung-androidin the OS column.
- iOS access logs will have
General Troubleshooting
Make sure the device is running a supported and permitted operating system, as configured in the endpoint posture profile configured in the applicable access rule.
The Zero Trust Access: User Authentication Interval setting in access rules does not apply to mobile devices.