Known Issues
- App download fails in Google Play Store after enabling Cisco Secure client. This is a known limitation from Google on Android OS versions below v10. To avoid this, you must download Apps before enabling the Secure Access App. Google has fixed this behavior in their Android OS 10. Check the issue tracker.
- In Android 10 and later, Google restricts reading serial numbers from the device. As a result, the Serial number field in the Secure Access dashboard displays “unknown” for Android 10 and later devices.
- Avoid using the Wifi Assistant; it may conflict with Cisco Secure Client - AnyConnect and DNS interception.
- Private DNS must be turned off for DNS interception to function properly.
- Click for information about Unusual DNS queries showing in reports.
- Huawei phones, when running in Work Profile mode, do not automatically start Cisco Secure Client - AnyConnect, even when the app was previously open. This does not apply to Huawei phones in Fully Managed mode.