Craft your prompt
When you craft a prompt to troubleshoot access to private resources, phrase your prompt as follows:
_Why can't [Source user] access [Destination]? _
The Assistant will reply with a card prompting you to verify and add information. Complete the form and click Analyze event.
- Sources: The user who is unable to access the private resource.
- Destinations: The private resource. Private resources are applications, networks, or subnets that your organization controls. These resources are not publicly accessible from outside your network. For more information, see Manage Private Resources.
- Connection Type: VPN or ZTA. The Assistant can troubleshoot Client-based ZTA but does not support Browser-based ZTA connections. For more information, see Comparison of Client-Based and Browser-Based Zero Trust Access Connections.
- Device type: Select All Device Types, or select a combination of Chrome OS, iOS, macOS, and Windows. For more information review the following documentation:
- Devices: Select from the list of devices enrolled by the user. For more information, see View User Details.