Software Secure Access
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Cisco Secure Access Help Manage Private Resources Test Private Resource Reachability Test Results

Last updated: Aug 07, 2025

Test Results

  • Resource tested, all addresses reachable: Secure Access can reach your new private resource.
  • Resource tested, no addresses reachable: Secure Access failed to reach your private resource due to one of the following error conditions. Follow the error message instructions to troubleshoot.
    • Check Private Resource configuration: This resource will be ready to test soon. Please try again in a few minutes.
    • Check for DNS resolution: Check your DNS server connectivity and configuration. For more information, see Manage DNS Servers. Note: Secure Access tests DNS resolution for an internally reachable FQDN but skips this test for an internally reachable IP address.
    • Check TCP connection:
      • Unable to forward traffic to the resource: Check your Resource Connector Group and the connector configurations, or your network configuration and resource. For more information, see Assign Private Resources to a Connector Group.
      • '[Network Tunnel Group-name]' was unable to route traffic to this resource: Check your Network Tunnel Group and tunnel configurations to ensure that traffic from tunnels can reach the resource. For more information, see Manage Network Tunnel Groups.
      • No connectivity to this resource was found: Either associate a Resource Connector Group with this resource or configure a Network Tunnel Group that can route traffic to this resource. For more information, see Assign Private Resources to a Connector Group and Manage Network Tunnel Groups.