Software Secure Access
Activity Manage

Cisco Secure Access Help Get Started With Internet Access Rules Advanced Application Controls Troubleshooting

Last updated: Aug 07, 2025

Troubleshooting

If advanced application control is not working as expected, check the following:

  • Decryption must be enabled in the security profile selected in the rule.
  • The site must not be on the Do Not Decrypt list selected in the security profile.
  • The domain—for example, dropbox.com—is not configured for Bypass Web Proxy on the Connect > End User Connectivity> Internet Security page. Any domains or IPs on this list will bypass Secure Access and be routed by your local DNS server. This list applies to PAC file and AnyConnect deployments.
  • When an application is blocked, a web notification page will not be displayed. Instead, an error message will be displayed in the application.