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Run the Diagnostic Command

To run the diagnostic command:

  1. Run the connector diagnostic tool from the connector's command line:
    1. SSH to the connector instance. Use the SSH key you configured while deploying the connector instance. Sign in with user name acadmin.
    2. At the $ prompt, enter diagnostic or another command of interest. To understand the results of the diagnostic command, see Diagnostic Codes.
  2. If the issue persists, contact Support.