Troubleshooting
If the indexer reports a failure, examine the output error messages to determine the problem.
If the indexer returns an error message that reads, "Error: A JNI error has occurred, please check your installation and try again," check the following:
- Confirm you have the latest version of the Java Development Kit installed.
- Confirm that you have your PATH system variable set correctly:
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Check the location where you have Java installed.
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For Windows this is normally C:\Program Files\Java\jdk-<version-number>\bin
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For Linux this is normally /usr/java/jdk-<version-number>/bin
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Use the instructions here to set the PATH system variable appropriately for your operating system.
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If the data indexer fails to process the input file and returns a base64 encoded error code, provide that code to the Secure Access Support to assist you with troubleshooting.
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