Software Secure Access
Activity Manage

Managed iOS Troubleshooting

Last updated: Aug 20, 2025

Troubleshooting

The Cisco Security Connector (CSC) app deployed on an iOS device can generate various Secure Access reports. The Secure Access reports provide diagnostic information about the device's DNS traffic, which is protected by Secure Access.

If you configured your Secure Access administrator's email address in the Cisco Security Connector, send the Secure Access diagnostic reports to the administrator. For more information, see Generate Diagnostics and Email the Secure Access Report.

If your Secure Access administrator's email address is not configured in the Cisco Security Connector, share the Secure Access reports with a Secure Access administrator through a supported cloud application. For more information, see Generate Diagnostics and Share the Secure Access Report.