Restore a Quarantined File

On the Microsoft OneDrive, SharePoint Online, Box, Dropbox, ServiceNow, or Google Drive platforms, you can restore a file that has previously been quarantined.


 
Once a file has been quarantined and then restored, it cannot be quarantined again.

Before you begin

A minimum user role of Read-only. For more information, see Manage Accounts.

Procedure

1

Click the Action Menu to the right of the file that needs to be quarantined, then select Restore from Quarantine.

2

A dialog box appears to verify the file is to be restored. Click RESTORE. The status will update to Restoration in Progress while the file is being processed. This can take up to five minutes; when complete, the status will update to Restored.


 
If your Cloud Malware deployment processes files from Microsoft OneDrive, SharePoint Online, Box, Dropbox, ServiceNow, or Google Drive and you restore a quarantined file that still violates rule criteria, the system will quarantine that file again. To prevent the system from quarantining the file again, remove the file's violation, or update the rule's criteria.