Software Secure Access
Activity Manage

Post-Enrollment Errors

Error Description Condition
Network not allowed Your organization requires you to be on an authorized network to log in. Occurs when a private resource is not configured to allow Zero Trust access. Also occurs when the destination is not a configured private resource, but rather is an IP address that was typed directly into an access rule.
User IP address block Your organization requires you to be on an authorized network to log in. Occurs when the system is configured to allow access only from specific IP addresses, and the user is trying to access private resources from an unapproved IP address.
Application blocked for everyone Location not allowed. Your organization requires you to use a different operating system. Contact your IT help desk. Occurs when the user did not match any rule and was blocked by default or when a rule was not created to allow access to the application.
User blocked implicitly Location not allowed. Your organization requires you to use a different operating system. Contact your IT help desk. Occurs when the user did not match any rule and was blocked by default or when a rule was not created to allow the user access to the application either directly or via a group.
Time-based application block You do not have permission to access this application at this time. Contact your IT help desk. Occurs when the user does not match any rule and was blocked by default or the application does not allow access at this time.
User IP block Location not allowed. Your organization requires you to use a different operating system. Contact your IT help desk. Occurs when the user is using an unauthorized device to access; the user's credentials aren't associated with the IP or with that device.
User blocked explicitly Location not allowed. Your organization requires you to use a different operating system. Contact your IT help desk. Occurs when the user is blocked by a rule that denies access or when the user does not have permission to connect or access the resource.
Access protocol block Location not allowed. Your organization requires you to use a different operating system. Contact your IT help desk. User does not have permission to connect to the resource using the current protocol.
User location block Location is not allowed. Occurs when the user did not match any rule and is blocked by default or when the user is not allowed access to the application from their current location.
Cannot connect to DHA Occurs when there is no response when the client tried to communicate with DHA.