General Troubleshooting
If you see issues with the resource connectors or resource connector groups that are deployed, try the following:
- Check the Connectivity section on the Overview in Secure Access.
The Secure Access Overview provides a high-level view of the status of your organization's configured connectors and connector groups. For more information, see Secure Access Overview Dashboard.
- Check the Connector Groups page for issues.
Navigate to and look at the Status column for the applicable connector group.
- Check Monitor > Activity Search for logged events related to connectors.
- Determine whether the issue affects a single connector or all connectors in the group.
If the issue affects only one connector, you can delete the connector and deploy a new one.
- Check for a Secure Access service outage. For more information, see View Cloud Security Service Status.
- Temporarily disable a connector, then enable the connector again as appropriate.
- Run diagnostics on a resource connector that is deployed with virtual machines. For more information, see Connector Diagnostics (CLI).
- Run diagnostics on a resource connector that is deployed in a container. For more information, see Connector Troubleshooting Tools.
|
Some troubleshooting guidance outside of this document may refer to connectors as "agents", "app connectors", or "application connectors".
|