Software Secure Access
Activity Manage

Secure Web Gateway Status Descriptions

Status Description Condition
Offline The device is unable to sync with Secure Access and SWG state is unknown. Secure Client on the device has not been able to sync with Secure Access for 100 minutes or longer.
Protected The device is protected by SWG. SWG Agent service csc_swgagent is running and intercepting web traffic.
Unprotected The device is not protected by SWG. SWG Agent service csc_swgagent failed to start.
Configuration Error Failed to update SWG Configuration. Incorrect value in SWGConfig.json
Cloud Service Unavailable SWG Agent was unable to connect to SWG Proxy. SWG proxy is not reachable.
Disabled due to trusted network SWG protection is disabled. The device is connected to an AnyConnect trusted network or a network that matches a trusted context defined by your organization's SWG backoff settings. For more information, see the Secure Web Gateway Backoff Settings section of the Configure Cisco Secure Client Settings page.
Disabled SWG protection is disabled. Depending on the organization's SWG backoff settings, you may see this state if SWG protection is disabled when the device is not on AnyConnect VPN or a trusted network.