Unable to Sync
An unable to sync error condition indicates that the resource connector can not connect to the Secure Access Controller component.
When a resource connector is unable to sync, Secure Access does not:
- Display the metrics for the resource connector.
- Update the configuration for the resource connector.
- Perform over-the-air upgrades on the resource connector.
To troubleshoot the error condition, run the Command-line Interface (CLI) diagnostic tool to check the internet connectivity on the Controller. Also ensure that the firewall rules in the organization's environment allow the resource connector to make outbound connections to the Controller. For more information, see Allow Resource Connector Traffic to Secure Access.
If the error condition persists, contact Cisco Support at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html.