Connector Software Auto-Upgrade Fails
For general information about automatic connector updates, see Maintain and Monitor Resource Connectors and Connector Groups.
- The upgrade problem may be temporary and self-repairing. Secure Access automatically retries the upgrade periodically.
- If the upgrade fails for a single connector, this will prevent upgrades for all connectors in the group that have not yet been upgraded.
- To determine the problem connector, look for a yellow icon (
) in the Version column on the connector group page. - Try deleting the connector instance and deploying a new connector. For more information, see Disable, Revoke, or Delete Resource Connectors and Groups.
- Make sure the connector can connect to the Secure Access destinations. For more information, see Allow Resource Connector Traffic to Secure Access.
- If the upgrade continues to fail:
- Check for problems with your network or the connector instances themselves (such as a full disk).
- Run diagnostics on the connector. For more information, see Connector Diagnostics (CLI) and Connector Troubleshooting Tools.
- The network requirements for traffic on resource connectors may change. You will have to update the organization's firewall or access control list periodically. For information about the network requirements for Resource Connectors, see Allow Resource Connector Traffic to Secure Access.
) in the Version column on the connector group page.