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Deploy Software Agents on Workloads Deploy Software Agents Install Windows Agents for Deep Visibility and Enforcement Deploying Agents on a VDI Instance or VM Template (Windows) Create a new VDI instance VM

Last updated: Jun 09, 2025

Create a new VDI instance VM

Procedure

1

Create a new VDI instance VM by cloning the VM template.
2

Reboot the VDI instance VM.
3

After rebooting the VDI instance VM, ensure that the service CswAgent is running in the configured service context. See Verify the Agent is Installed.
4

On the VDI instance VM, ensure that the NPCAP driver is installed and running:

Run the command cmd.exe with Admin privileges

Run the command sc query npcap

Check if STATE is Running

5

On the VDI instance VM, ensure that the agent is registered using a valid sensor_id:

  • Check the sensor_id file in the installation folder.

  • If the sensor_id starts with “uuid”, it is not a valid sensor_id.

  • If the agent fails to register but the Secure Workload web interface shows that the agent is registered:

  • Delete the agent using OpenAPI. For more information, see Deploy Software Agents.


 

  • Do not change the host name of the golden image or VM template.

  • If the golden image or VM template is rebooted after installing the agent, Secure Workload services start running after the reboot.

  • If the VDI instance VM fails to report network flows, see the VDI Instance VM in Network Flows section.

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