Troubleshooting

Connectivity issue Secure Workload will attempt to connect to the provided IP/hostname and port number using an HTTPS connection originating from one of the Secure Workload appliance servers or from the cloud in the case of TaaS or from the VM hosting the Secure Workload Secure Connector tunnel service. In order to correctly establish this connection, firewalls must be configured to permit this traffic. Also, make sure the given credentials are correct and have privileges with read and write access to send REST API requests to the Citrix Netscaler appliance.

ACL rules not found In case no ACL rules are found, after policy enforcement was performed, make sure the corresponding virtual server is enabled, ie. its status must be up.