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Software Secure Workload
Activity Configure

Setup System Configurations in Secure Workload Create Users and Assign Roles Add a User when SMTP is Disabled

Last updated: Jun 09, 2025

Add a User when SMTP is Disabled

Before you begin

  • You must be a Scope Owner to add users in Secure Workload.

  • If a user is assigned a scope for multitenancy, only roles that are assigned to the same scope may be selected.


 

This page is filtered by the scope preference that is selected on the page header.

Procedure

1

If applicable, select the appropriate root scope from the page header.
2

From the navigation pane, choose Manage > User Access > Users.
3

Click Create New User.

The User Details page is displayed.
4

Update the following fields under User Details.

Table 1. User Details Field Descriptions

Field

Description

Username

Enter the username of the user; usernames must be non-case sensitive and witthout @ or spaces.


 

If the SMTP server is configured as disabled, Site Admins can create users only with a username.

First Name

Enter the user’s first name.

Last Name

Enter the user’s last name.

Generate Temporary Password

Generate a temporary password for the username created for the user.


 

Site Admins will need to share the temporary password with the user.

Scope

Root scope that is assigned to the user for multitenancy (available to Site Admins).
5

Click Next.
6

Under Assign Roles, add or remove assigned roles to the user.

  • Click Add Roles to assign new roles, and then click the Add check box.

    Assigned User Roles
    Figure 1: Assigned User Roles

  • Select the assigned roles, click Edit Assigned Roles, and then click the Remove icon.

  • You can filter the user roles using Name or Tenant.

    Filter User Roles
    Figure 2: Filter User Roles
7

Click Next.
8

Review the user details and the assigned roles in User Review.

9

Click Create.

User Login

To login to Secure Workload, use the username and the temporary password provided by the Site Admin.

Procedure

1

After you login to Secure Workload, create a permanent password in the Reset password page.


 

If SMTP is disabled for site configuration, the Forgot password button will be disabled for users at login.
2

To secure the account, enter a new password on the Reset password page. After resetting the password, enter the username and the newly set password in the login page.


 

New password must meet the following conditions:

  • Length of the password must be at least 8 characters.

  • Password must contain at least one upper-case letter.

  • Password must contain at least one lower-case letter.

  • Password must contain at least number.

  • Password must contain at least one of the special characters: !@#$%^*&-_+={}[/}|\?:;",'

 

  • Note that if SMTP server configuration is disabled, existing users logging in with their email addresses can continue to do so using their current passwords. However, new users cannot be created using email addresses if SMTP server configuration is disabled.

  • In Secure Workload 3.10 release, when SMTP is disabled, only LDAP authentication is supported for external authentication, however, SSO authentication is not available for this configuration.

  • Existing users can change their email addresses to usernames using the User Edit page if they choose to, though this is not mandatory.
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