Upgrade Failure
Agent upgrade has failed. This can be triggered by few cases such as:
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Not finding the package when the check in script attempts to download it - the upgrade package cannot be unpacked or the installer from the package cannot be verified.
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Installation process failing from an OS issue or dependency.
Windows
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Missing CA root certificate: Certificate Issues
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If agent was originally installed manually with a MSI install package, check if the Windows edition matches list of supported platforms in user guide: Check If Platform Is Currently Supported
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Check to make sure OS is configured correctly for Windows Installer operation: Windows Installer Issues
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Make sure there is enough free disk space on host
Linux
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If the host OS has been upgraded since the last agent installation, verify the current release matches list of supported platforms in user guide: Check If Platform Is Currently Supported
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Make sure there have been no changes to the required dependencies since the last installation. You can run the agent installer script with –no-install option to re-verify these dependencies.
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Make sure there is enough free disk space on host
AIX
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Make sure there have been no changes to the required dependencies since the last installation. You can run the agent installer script with –no-install option to re-verify these dependencies.
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Make sure there is enough free disk space on host