Processing ServiceNow records

Based on the instance url you gives in configuration, ServiceNow connector connects to ServiceNow Instance. ServiceNow Instance uses HTTP calls using https://{Instance URL}/api/now/doc/table/schema, to obtain the initial table schema from the ServiceNow Table API. Based on the configured Tables, it queries those tables to fetch the ServiceNow labels/metadata. Secure Workload annotates the ServiceNow labels to IP addresses in its inventory. ServiceNow connector periodically fetches new labels and updates Secure Workload inventory.

Secure Workload fetches records from ServiceNow tables periodically. This is configurable under SyncInterval tab in the ServiceNow connector. The default sync interval is 60 minutes. For cases where integrating with ServiceNow table with large number of entries, this sync interval should be set to a higher value.

Secure Workload will delete any entry not seen for 10 continuous sync intervals. In case the connection to ServiceNow instance is down for that long that could result in cleaning up of all labels for that instance.