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Software Secure Workload
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Setup System Configurations in Secure Workload Preferences Recover Password

Last updated: Jun 09, 2025

Recover Password

This section explains how to reset your password if you have forgotten the password.

Before you begin

To reset a password, you must have an account. Only a Site Admin has the priviledge to create new accounts.

Procedure

1

Point your browser to the Cisco Secure Workload URL and click the Forgot Password link. The Forgot your password? dialog box is displayed.
2

3

Enter the email ID to which the password must be sent.
4

Click Reset Password.

Password reset instructions are sent to your email.


 

The password recovery procedure using two-factor authentication requires contacting Cisco Technical Assurance Center for a temporary one-time password.

Reset Password

This section explains how to reset password for users without an email ID.


 

If SMTP is disabled, at login, the Forgot Password button will be disabled for users.

Procedure

1

As a Site Admin, log in to Secure Workload, and from the navigation pane, choose Manage > User Access > Users.
2

Under the Actions column, click the Pencil icon. The User Details page is displayed.

Table 1. User Details Field Descriptions

Field

Description

Email or Username

Enter the username of the user; the usernames are non-case sensitive, but should not contain @ or spaces in the username.


 

If the SMTP configuration is switched OFF, email-based authentication will be affected as you will not be able to send the password reset instructions to the users.

 

As a Site Admin, you can use the username to generate temporary passwords for users who want to recover them.

The maximum length of a username cannot exceed 255 characters.

First Name

Enter the user’s first name.

Last Name

Enter the user’s last name.

Scope

Root scope that is assigned to the user for multitenancy. (Available to site admins)

SSH Public Key

(Optional) Click Import to import an SSH public key or you can import a key later.
3

To generate a temporary password, click Generate Password. Copy the password and share it with users who request them.


 

To reset the password, use the username and the temporary password to login to Secure Workload. After you login, create a permanent password in the Reset password page.
Figure 1: User Details
4

To secure the account, enter the new password in the Reset password page. After resetting the password, enter the username and the newly set password in the login page.


 

New password must meet the following conditions:

  • Length of the password must be at least 8 characters.

  • Password must contain at least one upper-case letter.

  • Password must contain at least one lower-case letter.

  • Password must contain at least number.

  • Password must contain at least one of the special characters: !@#$%^*&-_+={}[/}|\?:;",'
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