Opening a Ticket for Configuration Changes
Before you can make changes within a ticket, you must open the ticket.
If you have another ticket open, the system puts it on hold (closes it) for you before opening the new one.
Procedure
| 1 |
Choose System ( |
| 2 |
On the Tickets tab, click Open ( |
| 3 |
Optionally, enter a comment for the action. |
| 4 |
Click Open. You can now start your configuration changes. The name of the Ticket icon changes to the name of the open ticket. |
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