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Software Secure Firewall Threat Defense
Platform Secure Firewall Threat Defense Virtual
Activity Onboard

Onboard Devices to Cloud-Delivered Firewall Management Center Onboard a Secure Firewall Threat Defense to the Cloud-Delivered Firewall Management Center Troubleshooting Troubleshoot Onboarding a Device to Cloud-Delivered Firewall Management Center Using the Serial Number Error: Claim Error

Last updated: Jul 29, 2025

Error: Claim Error

If you enter the wrong serial number when onboarding a device, Security Cloud Control generates a Claim Error status.


 

Confirm that the device is claimed in the correct region within Security Cloud Control.

Resolve this issue with the provedure below:

Procedure

1

Log into Security Cloud Control and navigate to the Security Devices page. Locate the device with the error.
2

Select the device so it is highlighted and Remove the device from Security Cloud Control.
3

Confirm the following:

  • The device is online and can reach the internet.

  • The device has not already been onboarded to your Security Cloud Control instance or claimed by a Security Cloud Control tenant in another region.
4

Locate the device's serial number. You can use one of the following methods:

  • For the 1000, 2100 and 3100 series model, locate the serial number on the physical device.

  • Open an SSH connection to the device and issue the show serial-number command.
5

In Security Cloud Control, onboard the device with the correct serial number. See Onboard a Threat Defense Device to Cloud-Delivered Firewall Management Center using Zero-Touch Provisioning for more information.
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