Software Secure Firewall Threat Defense
Platform Secure Firewall Threat Defense Virtual
Activity Onboard

Generate Troubleshooting Files for Specific System Functions

You can generate and download customized troubleshooting files that you can send to Support.

Before you begin

You must be an Admin, Maintenance, Security Analyst, or Security Analyst (Read Only) user to perform this task.

Procedure

1

Choose System (system gear icon) > Health > Monitor, click the device in the left panel, then View System & Troubleshoot Details, and then click Generate Troubleshooting Files.


 
  • Troubleshooting files generated from the Firewall Management Center web interface are stored on the Firewall Management Center. Only the latest troubleshooting file for each appliance is stored.

  • Troubleshooting files generated from the CLI are stored locally and are not overwritten.

2

Choose All Data to generate all possible troubleshooting data, or check individual boxes as described in View Task Messages.

3

Click Generate.

4

View task messages in the Message Center; see View Task Messages.

5

Find the task that corresponds to the troubleshooting files you generated.

6

After the appliance generated the troubleshooting files and the task status changes to Completed, click Click to retrieve generated files.

7

Follow your browser's prompts to download the file. (The troubleshooting files are downloaded in a single .tar.gz file.)

8

Follow the directions from Support to send the troubleshooting files to Cisco.