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Security Cloud Control Getting Started Guide for Existing Customers

Before you Begin
- Is This Guide For you
- About Cisco Security Cloud Control
- Products Managed by Cisco Security Cloud Control
- Getting Started Workflow
Signing in to Security Cloud Control
- Signing in to Security Cloud Control
- Overview of Security Cloud Sign On
- Products Supported by Security Cloud Sign On
- Creating a Security Cloud Sign On Account
Your Landing Page
- Set Your Default Landing Page
Organizations and Regions
- Create an Organization
Add a Domain
- Claim and verify a domain
Integrate an Identity Provider
- Prerequisites
- SAML Response Requirements
- Step 1: Initial setup
- Step 2: Provide Security Cloud SAML metadata to your identity provider
- Step 3: Provide SAML metadata from your IdP to Security Cloud
- Step 4: Test your SAML integration
- Step 5: Activate the integration
- Troubleshooting SAML errors
Role-Based Access Control (RBAC)
- Role-Based Access Control in an Organization
- Invite a User
- Import Users
- Create a New Group
- Add Users to a Group
- Assign Roles to Groups
Claim Your Product Subscriptions
- Overview of Subscription Process
- Enable Firewall in Security Cloud Control
- Claim a Subscription
- Activate a Product Instance
  - Activate an Inactive Product Instance
  - Activate an Externally Managed Product Instance
  - Activation Code to Activate Externally Managed Product Instance
  - Activate a Product Instance with Further Inputs
Onboard Devices to Security Cloud Control
- Secure ASA Onboarding Methods
- Secure Firewall Threat Defense Onboarding Methods
- On-Premises Firewall Management Center Onboarding Methods
- Meraki Security Appliance Onboarding Methods
- Cisco IOS Device Onboarding Methods
- Secure Firewall Chassis Manager Onboarding Methods
- AWS Virtual Private Cloud Onboarding Methods
- Cisco Umbrella Organization Onboarding Methods
Next Steps
- Additional Configuration Assistance
Additional Documentation and Support
- AI Defense Documentation
- Firewall in Security Cloud Control Documentation
- Multicloud Defense Documentation
- Secure Access Documentation
- Secure Workload Documentation
- Customer Support Resources
Cisco Support Access
- Cisco Support Access to your Organization
- Enable Cisco Support Access

Activity Onboard

Cisco Support Access Enable Cisco Support Access

Last updated: Jul 16, 2025

Enable Cisco Support Access

To grant the support team access to your organization for better diagnosis and debugging, perform this procedure.

Procedure

1	In the Security Cloud Control window, hover your cursor over the Organization menu and, from the slide-in pane, select an organization. The Security Cloud Control page reloads with the selected organization.
2	In the Security Cloud Control platform menu, choose Platform Services > Platform Management.
3	Choose Settings > Support Access.
4	Click Enable support access.
5	In the Enable Support Access slide-in pane, select the duration from the Access duration drop-down list. This is the duration for which the Cisco Support team has access to your organization account.
6	Click the clipboard icon to copy the identifier (ID) of the organization. Paste the ID into a safe text tool. When asked, provide the ID to the Cisco Support team.
7	Click Enable. Access to your organization is enabled and the support team can access your organization for the duration that you have configured. At the end of this period, access is automatically revoked.

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