Customers Who Use Cisco Security Cloud Sign On
For customers who use Firewall Manager's Cisco Security Cloud Sign On identity provider, a Super Admin can create a user record in Firewall Manager and a user can self-register themselves with Firewall Manager. If the two usernames match, and the user is properly authenticated, the user can log in to Firewall Manager.
Should the Super Admin ever need to prevent a user from accessing Firewall Manager, they can simply delete the Firewall Manager user's user record. The Cisco Security Cloud Sign On account will still exist and if the Super Admin ever wants to restore the user, they can by creating a new Firewall Manager user record with the same username as the one used for Cisco Security Cloud Sign On.
Should a customer ever run into a problem with Firewall Manager that requires a call to our Technical Assistance Center (TAC), the customer could create a user record for the TAC engineer so they could investigate the tenant and report back to the customer with information and suggestions.