Troubleshooting

Login

Cisco Umbrella for Government DNS User Guide

Cisco Umbrella for Government DNS User Guide
- Welcome to Cisco Umbrella for Government
  - Find Your Organization ID
  - Determine Your Current Package
  - Contact Cisco Umbrella Support
- Get Started
  - Set Up DNS Layer Security
    - Step 1: Add a Network Identity
    - Step 2: Configure Your DNS Settings
    - Step 3: Set Up Clients and Virtual Appliances (Optional)
      - Set Up an Umbrella Roaming Client or AnyConnect Roaming Security Module
      - Set Up an Umbrella Mobile Client App
      - Set Up a Chromebook Client
      - Set Up a Virtual Appliance
    - Step 4: Add a DNS Policy
    - Step 5: Test Your DNS Policies
  - Point Your DNS to Cisco Umbrella
  - Get Started FAQ
- Umbrella Integration with Protective DNS
  - Configure the Source Set of Protective DNS to Use Umbrella for Government Resolvers
  - Notify Cisco of your Source Set IPv6 Address and Organization ID
  - Validation
- Limitations and Range Limits
  - Data Retention
  - Monthly DNS Query Average
- Manage Identities
  - Add a Network Identity
    - Prerequisites
    - Procedure
      - Step 1 – Select the Appropriate Network
      - Step 2 – Set up the Network Identity
        
        Dynamic IP Address—IPv4 Only
      - Step 3 – Change the DNS Settings on Your Relevant Network Device
      - Step 4 – Test Your Network
  - Delete a Network Identity
  - Identity and DNS Deployment
  - Find the Total Number of Identities in Your Organization
- Manage Domains
  - Add Domains
  - Wildcards and Domain Management
- Manage Policies
  - Add a Policy
    - Prerequisites
    - Procedure
      - Step 1: Add a Policy
      - Step 2: Select Identities
      - Step 3. Determine What You Want This Policy To Do
        
        Advanced Settings
      - Step 4. Setting Your Security and Content Details
        
        Step 4a. Configure Security Settings
        
        Step 4b. Configure Content Category Settings
        
        Step 4c. Configure Application Settings
        
        Step 4d. Configure Destination Lists
        
        Step 4e. Configure Block Pages
        
        Block Page Settings
      - Step 5: Set Policy Details
  - Policy Settings
  - Best Practices for Policy Creation
  - Policy Precedence
    - Configure Policy Order
  - Umbrella Policy Tester
  - Enable SafeSearch
- Manage Security Settings
  - Add a Security Setting
  - Security Categories
- Manage Content Categories
  - Add a Content Category Setting
  - Content Category Definitions
  - View Content Categories in Reports
    - View Content Categories in Activity Search Report
    - View Content Categories in Top Threats Report
    - View Content Categories in Total Requests Report
    - View Content Categories in Activity Volume Report
    - View Content Categories in Top Destinations Report
    - View Content Categories in Top Categories Report
    - View Content Categories in Top Identities Report
- Manage Application Settings
  - Add an Application Setting
  - Delete an Application Setting
  - Application Categories
- Manage Destination Lists
  - Add a Destination List
  - Edit a Destination List
  - Add Destinations in Bulk
  - Download Destinations to a CSV File
  - Wildcards and Destination Lists
  - Add Top-Level Domains to Destination Lists
  - Add Punycode Domain Name to Destination List
  - Test Your Destinations
  - Troubleshoot Destination Lists
- Manage the Cisco Umbrella Root Certificate
  - Install the Cisco Umbrella Root Certificate
    - Automatically Install the Cisco Umbrella Root Certificate (For an Active Directory Network)
      - Install the Cisco Umbrella Root Certificate with Group Policy Using the Microsoft Management Console (MMC)
        
        Install the Cisco Umbrella Root Certificate with Group Policy Using the Group Policy Management Console (GPMC)
      - Install the Cisco Umbrella Root Certificate in Firefox Using Group Policy
      - Install the Cisco Umbrella Root Certificate on Chromebooks Using the Google Admin Console
    - Manually Install the Cisco Umbrella Root Certificate (Single Computer)
      - Install the Cisco Umbrella Root Certificate in Internet Explorer, Edge, or Chrome on Windows
      - Install the Cisco Umbrella Root Certificate in Firefox on Windows
      - Install the Cisco Umbrella Root Certificate in All Browsers on Mac OS X
      - Install the Cisco Umbrella Root Certificate on Mac OS X Through the Command Line
      - Install the Cisco Umbrella Root Certificate in Chromium or Chrome on Linux
  - View Cisco Trusted Root Store
    - Prerequisites
    - Before You Begin
    - Extract the Certificates
      - Step 1: Extract the Signing Certificate
      - Step 2: Extract Certificate Bundle as Message
      - Step 3: Extract PEM-Formatted Certificates From Bundle
      - Step 4: Generate Individual Certificate Files
        
        Linux
        
        macOS
    - View an Individual Certificate File
- Customize Block Pages
  - Create a Block Page
    - Prerequisites
    - Procedure
  - Create a Custom Message
    - Prerequisites
    - Procedure
  - Allow Users to Contact an Administrator
    - Prerequisites
    - Procedure
    - Link a Custom Block Page Appearance to a Policy
  - Upload a Custom Logo
    - Prerequisites
    - Procedure
  - Redirect to a Custom Block Page
    - Prerequisites
    - Procedure
- Manage Accounts
  - Add a New Account
    - Prerequisites
    - Procedure
  - Delete an Account
    - Prerequisites
    - Procedure
  - Change Account Settings
    - Procedure
  - Hide Identities with De-identification
    - Prerequisites
    - Identity Types
    - Enable De-Identification
    - Disable De-Identification
    - Limitations
- Manage User Roles
  - Add a New User
    - Prerequisites
    - Procedure
- Manage API Keys
  - Add Umbrella API Keys
    - Prerequisites
    - Add API Key
    - Refresh API Key
    - Update API Key
    - Delete API Key
  - Add Static API Keys
    - Prerequisites
    - Generate Token
    - Refresh Token
    - Delete Token
  - Add KeyAdmin API Keys
    - Prerequisites
    - Add KeyAdmin API Key
    - Refresh KeyAdmin API Key
    - Update KeyAdmin API Key
    - Delete KeyAdmin API Key
- Manage Your Logs
  - Upgrade Reports
  - Enable Logging to Your Own S3 Bucket
    - Enable Logging
    - S3 Bucket Data Path
    - Download Files From the S3 Bucket Locally
  - Stop Logging
  - Log Formats and Versioning
    - Procedure
    - DNS Logs
    - Web Logs
    - Cloud Firewall Logs
    - Admin Audit Logs
    - IPS Logs
    - DLP Logs
    - Activity Search Logs
    - Top Categories Log
    - Top Destinations Log
    - Top Identities Log
    - Estimate the Size of Your Logs
- Manage Authentication
  - Enable Two-Step Verification
    - Prerequisites
    - Procedure
  - Disable Two-Step Verification
    - Prerequisites
    - Procedure
  - Get Started with Single Sign-On
    - Prerequisites
    - How SSO Changes Logging In
  - Enable SSO with Duo
    - Prerequisites
    - Procedure
  - Enable SSO with Okta
    - Prerequisites
    - Procedure
  - Enable SSO with PingID
    - Prerequisites
    - Procedure
  - Enable SSO with OneLogin
    - Prerequisites
    - Procedure
  - Enable SSO with Azure
    - Prerequisites
    - Procedure
  - Enable SSO with Other IDPs
Identity Integrations
- Introduction
  - Configure Identity Providers or Manually Import Users and Groups
- Configure SAML Integrations
  - Prerequisites
  - Configure Azure AD for SAML
    - Prerequisites
      - Bypass Domains from HTTPS Decryption
    - Configure Azure AD
    - Configure Azure for SAML with Azure's Metadata Upload
    - Configure Azure for SAML Manually
  - Configure Okta for SAML
    - Prerequisites
    - Configure Okta for SAML with Metadata Upload
    - Configure Okta for SAML Manually
  - Configure AD FS for SAML
    - Prerequisites
    - Configure ADFS
    - Configure AD FS for SAML in Umbrella with Metadata Upload
    - Configure AD FS for SAML in Umbrella Manually
  - Configure DUO Security for Cisco Umbrella SAML
    - Prerequisites
    - Configure Cisco Duo Single Sign On (SSO) Application
    - Configure Cisco Umbrella for SAML with Metadata Upload
  - Configure PingID for SAML
    - Prerequisites
    - Configure PingID for SAML with Metadata Upload
    - Configure PingID for SAML Manually
  - Configure OpenAM for SAML
    - Prerequisites
    - Configure OpenAM for SAML with Metadata Upload
    - Configure OpenAM for SAML Manually
  - Configure Other IdPs for SAML
    - Prerequisites
    - Configure Your SAML IdP with Metadata Upload
    - Configure Your SAML IdP Manually
  - Configure SAML for Multiple EntityIDs
    - Prerequisites
    - Configure SAML for Multiple EntityIDs with Metadata Upload
    - Configure SAML for Multiple EntityIDs Manually
- Provision Identities from Active Directory
  - Prerequisites
    - Connector Server
    - Outbound Network Access to Cisco Umbrella
    - Connector Account
  - Connect Active Directory to Umbrella to Provision User and Groups
    - Prerequisites
      - Connector Server
      - Outbound Network Access to Cisco Umbrella
      - Connector Account
    - Register a Domain Controller or Domain in the Umbrella Dashboard
      - Register a Domain Controller
      - Register a Domain
    - Specify AD Groups of Interest (Optional)
    - Install the Connector
    - Verify That the Connector Syncs with the Umbrella Dashboard
  - Connect Multiple Active Directory Domains to Umbrella
  - Change the Connector Account Password
    - Prerequisites
      - Connector Server
      - Outbound Network Access to Cisco Umbrella
      - Connector Account
    - Procedure
  - Communication Flow and Troubleshooting
    - Communication Flow
    - Troubleshooting
- Provision Identities Through Manual Import
  - Prerequisites to Provision Manual Imports
    - CSV File Structure
    - CSV File Fields
  - Provision Manual Imports
- Provision Identities from Microsoft Entra ID
  - Prerequisites for Microsoft Entra ID Provisioning
  - Limitations When Privisioning Microsoft Entra ID
  - Provision Microsoft Entra ID
  - Configure Cisco User Management for Secure Access in Azure AD Portal
  - View Users and Groups in Umbrella
- Provision Identities from Okta
  - Prerequisites for Okta Privisioning
  - Limitations When Privisioning Okta
  - Supported Features
  - Import the ObjectGUID Attribute from Okta
  - Configure the Cisco User Management Connector Gov App
  - Troubleshooting
- Active Directory Integration with the Virtual Appliances
  - Prerequisites
    - Connector Server
    - Outbound Network Access to Cisco Umbrella
    - Connector Account
  - Active Directory User Exceptions
    - Prerequisites
      - Connector Server
      - Outbound Network Access to Cisco Umbrella
      - Connector Account
    - Set Up Active Directory User Exceptions
    - Set Up Active Directory Group Exceptions
    - Set Up Active Directory IP Address Exceptions
  - Prepare Your Active Directory Environment
    - Prerequisites
      - Connector Server
      - Outbound Network Access to Cisco Umbrella
      - Connector Account
    - AD Integration with Domain Controllers
      - Verify That Auditing of Logon Events is Enabled on the Domain Controllers
      - Run the Configuration Script on the Domain Controllers
        
        Register a Domain Controller in the Umbrella Dashboard
        
        Verify the Domain Controller Registration in the Umbrella Dashboard
        
        Multi-AD domain and Multi-Forest Support
      - AD Integration with a Centralized Windows Event Log Collector
        
        1. Additional Prerequisites
        
        2. Register the Windows Event Log Collector with Umbrella
        
        3. Register the AD Domains with Umbrella
  - Connect Active Directory to Umbrella VAs
    - Prerequisites
      - Connector Server
      - Outbound Network Access to Cisco Umbrella
      - Connector Account
    - Specify AD Groups of Interest
    - Install the Connector
    - Verify That the Connector Syncs with the Umbrella Dashboard
  - Multiple Active Directory and Umbrella Sites
    - Active Directory Sites and Umbrella Sites
      - Active Directory Sites and Services
      - Umbrella Sites
      - When to Use Umbrella Sites
      - Caveats
    - Use Umbrella Sites
      - Assign a Site to a Component
  - Change the Connector Account Password
    - Prerequisites
      - Connector Server
      - Outbound Network Access to Cisco Umbrella
      - Connector Account
    - Procedure
  - Communication Flow and Troubleshooting
    - Communication Flow
    - Troubleshooting
Reports
- Get Started with Reports
  - Export Report Data to CSV
  - Bookmark and Share Reports
  - Report Retention
- Schedule Reports
  - Schedule a Report
    - Prerequisites
    - Procedure
      - Unsubscribe From a Report
  - Update a Scheduled Report
    - Prerequisites
    - Procedure
- Overview Report
  - Message Center
  - Deployment Health
  - Network Breakdown
  - Security Categories
  - App Discovery and Control
  - Security Requests
- Security Activity Report
  - View Activity and Details by Filters
  - View Activity and Details by Event Type or Security Category
    - Group Security Categories
  - View an Event's Details
  - Search for Security Activity
    - Advanced Search
- Activity Search Report
  - View the Activity Search Report
    - Configure Columns to Display
  - View Actions
    - See Full Details
    - Filter Views
  - Use Search and Advanced Search
    - Search
    - Wildcards
    - Advanced Search
- App Discovery Report
  - View the Dashboard
  - View the Highest Risk Apps
  - Review Apps in the Apps Grid
    - Configure Columns to Display
    - Change the Label of an App
  - View App Details
  - Block Apps
    - Configure Application Settings for a Policy
- Top Threats Report
  - View the Threats Report
  - View Top Threat Types in the Threat Activity Breakdown
  - View How Threats Impact Your Environment
  - Search for Threats in Activity Search
  - Threat Type Details
    - View a Threat's Details
    - View a Threat Type's Requests
    - View the Threat Type's Impact on Your Environment
    - View More Details in Activity Search
  - Threat Type Definitions
- Total Requests Report
  - Prerequisites
  - View Trends in the Total Requests Report
- Activity Volume Report
  - Prerequisites
  - View Requests by Volume of Activity
  - View Activity Volume by Security Categories
    - Prevent
    - Contain
  - View Activity Volume by Policy Traffic
  - View Trends
- Top Destinations Report
  - Destination Details
    - View the Destination Details
    - View the Request Traffic
      - View Requests by Blocked or Allowed
      - View Requests Through Global Traffic %
    - View the Access & Policy Details
    - View Recent Activity
    - View the Most Visited URL Paths
- Top Categories Report
  - Top Categories Quick View
  - View the Top Categories Report
    - Ascending or Descending Order
  - View Category in Other Reports
  - Category Details
    - Prerequisites
    - View a Category's Details Overview
    - View a Category's Traffic
      - View the Activity Breakdown
      - View the Traffic Bandwidth
    - View a Category's Identities
    - View the Category's Top Domains
- View the Top Identities Report
  - View Identity in Other Reports
  - Identity Details
Umbrella Roaming Security: Cisco Secure Client
- Introduction
- Frequently Asked Questions
- Secure Umbrella Roaming: Cisco Secure Client (Formerly AnyConnect)
  - Quick Start Guide
    - Prerequisites
    - Deploy the OrgInfo.json File
  - Prerequisites
    - System Requirements
    - Network Requirements
  - Before You Begin
    - Obtain an Umbrella Account
    - Download the Installer for Deployment
    - Download Umbrella Roaming Security Profile
  - Deploy Umbrella for Cisco Secure Client
    - Standard Installation
      - VPN Head-end Pushed Installation
  - Meraki Systems Manager (SM) Deployment
  - Install the Root Certificate
  - IPv4 DNS Protection Status
    - Cisco Secure Roaming Client module as of 4.8 MR2
    - DNS and IP Layer State Descriptions
  - Interpret Diagnostics
  - Customize Windows Installation of Cisco Secure Client
    - Requirements
    - Prerequisites
    - Procedure
      - Deploy the Cisco Secure Client VPN Module
      - Deploy the Cisco Secure Client Umbrella Roaming Security Module
      - (Optional) Deploy the Cisco Secure Client DART Module
      - Hide Cisco Secure Client from Add/Remove Programs List
    - Optional OrgInfo.json Configurations
  - Customize macOS Installation of Cisco Secure Client
    - Requirements
    - Prerequisites
    - Procedure
    - Step 1 – Make the DMG Package Writeable
    - Step 2 – Generate the Module Installation Configuration File
    - Step 3 – Copy OrgInfo.json to Cisco Secure Client Installation Directory
    - Step 4 – (Optional) Hide the VPN Module
    - Step 5 – Customize the Cisco Secure Client Installation Modules
      - Example – Customize Cisco Secure Client Modules
    - Step 6 – Set Up the Correct Extension Permission Settings
    - Step 7 – Install Cisco Secure Client with Selected Modules
- Active Directory Policy Enforcement and Identities
  - Procedure
  - macOS User Identity
- Virtual Appliances
  - Behavior
- Domain Management
  - Domain Management
  - DNS Suffixes
  - Operational Flowchart
  - Advanced Topics
    - Unencrypted
    - Virtual Appliances
    - DNS Suffixes (Continued)
- Configure Protected Networks for Roaming Computers
  - Roaming Computers on a Protected Network
  - Roaming Computers Off-Network
  - Prerequisites
  - Before You Begin
  - Configure Your DNS for Local Network
    - Test Your Configured DNS
  - Add Policies
    - Step 1: Add Networks to On-Network Policies
    - Step 2: Add Roaming Computers to Off-Network Policies
    - Step 3: Order Your Policies
  - Procedure
Manage Virtual Appliance
- Introduction
  - How Umbrella Virtual Appliances Work
  - Benefits of Virtual Appliances
  - Prerequisites
    - Virtual Appliance Requirements
      - VMware Requirements
      - Microsoft Hyper-V Requirements
    - Networking Requirements
      - Networking: Additional Considerations
    - VA-ADC Deployment Procedure
  - Deployment Guidelines
    - Virtual Appliance Deployment Best Practices
      - Redundancy
      - Multiple DNS Egresses
      - Single DNS Egress
      - Double NAT
  - Importance of Running Two VAs
- Deploy Virtual Appliances
  - Deploy VAs in VMware
    - Procedural Overview
    - 1. Download OVF Template
      - 2. Deploy OVF Template
      - 3. Deploy a Second Virtual Appliance
      - 4. Power on the Virtual Machines
  - Deploy VAs in Hyper-V for Windows 2012 or Higher
    - Procedural Overview
    - 1. Download the Hyper-V Installer
      - 2. Import the Virtual Appliance
      - 3. Copy and Rename Image Files
      - 4. Select Network Adapter
      - 5. Select Hard Drive
      - 6. Power on the Virtual Machine
      - 7. Repeat for the Second Virtual Appliance
- Configure Virtual Appliances
  - Prerequisites
  - Enter Configuration Mode on a VA Deployed on VMware, Hyper-V, or KVM
  - Enter Configuration Mode on a VA Deployed in Azure, AWS, or Google Cloud Platform
  - Configure the VA Through Configuration Mode
  - Add a Second VA
- Local DNS Forwarding
  - Manage Domains in the VA
    - What format does the internal domains list accept?
    - Which domains should be added?
    - (Optional) Add A & PTR Records for the VAs
  - Configure Local DNS Servers on the VA
- Reroute DNS
  - Test VAs
  - Test with Endpoints
  - Transition Production Traffic
- Update Virtual Appliances
  - Update Your Virtual Appliance
  - Configure Automatic Update of Virtual Appliances
  - Manual Update of a Virtual Appliance
  - Configure Automatic Update Postponement
  - API Authentication Credentials - CLI Commands
    - CLI Commands
      - API Authentication Credentials - AD Connector
        
        Procedure
        
        AD Connector
        
        Update Credentials and Service restart
- Virtual Appliance Sizing Guide
  - Network Prerequisites
  - What is an Umbrella Virtual Appliance?
  - Connector Sizing Guidelines
  - Deployment Considerations
    - Overall Latency
    - Number of Umbrella Sites
    - Number of Users per VA
- SNMP Monitoring
  - Enable SNMP Monitoring
    - SNMPv2.x
    - SNMPv3
    - Privacy Password
    - Configure SNMP in Umbrella Virtual Appliance
    - SNMP Command Syntax
  - About SNMP Monitoring
  - Standard OIDs Supported by the Virtual Appliance
  - Extended OIDs Supported by the Virtual Appliance
- Troubleshoot Virtual Appliances
  - Reset a Virtual Appliance's Password
  - Use Configuration Mode to Troubleshoot
  - Establish a Debug Session on the VA
    - Troubleshoot DNS Resolution in Configuration Mode
    - Troubleshoot Egress Network Connectivity From VA
- Other Configurations
  - Configure Rate Limiting
  - Configure NTP Servers
    - Configure Umbrella for Government Resolvers
    - Configure DNSSEC Support
    - Configure Logging to Remote Syslog Server
      - Turn Off the Logging
      - Configure Dual-NIC Support on the VA
        
        Configure an Existing VA to Support Dual-NIC
        
        Deploy a New VA to Support Dual-NIC DMZ Mode
      - Configure Load Balancing
      - Configure Identity Association Timeouts
      - Configure NTP over TLS
        
        Overview
        
        Background
        
        Prerequisites
        
        Configure the NTP server to enable NTS support
        
        Configure the NTP client to enable NTS support
      - PIV-CAC Support
Internal Networks
- Internal Networks Setup Guide
  - Set Up Internal Networks
- Provision a Subnet for Your Virtual Appliance
  - Prerequisites
  - Procedure
- Manage Sites
  - Prerequisites
  - Before You Begin
  - Procedure
- Manage Internal Networks
  - Prerequisites
  - Before You Begin
  - Procedure
  - Apply DNS Policies to Internal Network
- Assign a Policy to Your Site
Managed Android Device
- Cisco Secure Client (Android OS)
  - Device Security
  - Prerequisites
  - Known Issues
- Deploy the Android Client
  - Download Configuration
  - MDM Configurations
  - Umbrella Certificate
  - Android Configuration Download
    - Procedure
      - Fail Close/Open Scenario
  - Cisco Meraki MDM
    - Add App to Cisco Meraki
    - Add Configuration for App
    - Push the App to Multiple Devices
    - Push the App to a Single Device
    - Push the Umbrella Certificate
  - MobileIron MDM
    - Configure the App
    - Push the App
    - Push User Identities
    - Push the Umbrella Certificate
  - VMware Workspace ONE
    - Register in WorkspaceOne
    - Push the App to Devices
    - Push User Identities
    - Push the Umbrella Certificate
  - Microsoft Intune MDM
    - Publish the Umbrella AnyConnect app to Managed Android Devices
    - Configure Umbrella
    - Push User Identities
    - Push the Umbrella Certificate
  - Samsung Knox MDM
    - Register with the Enterprise Mobile Manager (EMM)
    - Enroll Android Devices
    - Push the App
    - Set Managed Configuration
    - Create Profile in Knox Manage
    - Push User Identities
    - Push the Umbrella Certificate
  - Push the Umbrella Certificate to Devices
    - Prerequisites
    - Procedure
- Manage Identities
  - Cisco Meraki Systems Manager
  - Microsoft Intune
  - Samsung Knox
  - VMWare WorkspaceOne
  - Access the User Identities on the Umbrella Dashboard
    - Configure Policy Based on User Identity
    - Monitor User Activity
- Export Device Data to CSV
  - Procedure
- Troubleshooting
  - First Launch of App
  - Is this a VPN to Umbrella?
  - An Internal Site Isn't Loading
  - Configuration Issues
  - Check for VPN Connection and Policy
  - Check Block Page
  - Get the Android ID
  - Fail Close/Open Scenario
  - Check Device Registration
  - Missing CA Certificate
  - Org ID on Policy Page is 0
  - App Installation is Blocked
  - Offboarding Users
  - Known Issues
- Frequently Asked Questions
Cisco Security for Chromebook Client
- Get Started
  - Policies
- Prerequisites
- Limitations
- Google Workspace Identity Service
- Integrate Google Workspace Identities
  - Known Limitations
  - Prerequisites
  - Procedure
- Deploy the Chromebook Client
  - DNS Layer Protection
  - Deploy Cisco Security for Chromebook Client
    - Umbrella Dashboard
    - Google Admin Console
      - Configure Default Template
      - Configure Managed Guest Session Template
  - Verification Steps
  - Bypass Internal Domains from DNS-over-HTTPS (DoH)
    - Procedure
      - Verification
  - Enable Reporting for Private IP Address of Chromebook Device
    - Prerequisites
    - Procedure
  - Export Device Data to CSV
    - Procedure
  - Verify and Debug
    - Verification Steps
    - Debugging Steps
- Protection Status
  - Umbrella Security for Chromebook Client States
- Chromebook-specific DNS Policy
  - Prerequisites
  - Procedure
- Chromebook Client FAQs
- Google Workspace Identity Service FAQs
Managed iOS Device
- Cisco Security Connector—Umbrella Setup Guide
  - Requirements
    - Optionally
  - Getting Started
  - Quick Start
    - Prerequisites
    - Procedure
      - Step 1: Install the Cisco Security Connector App
      - Step 2: Add an Organization Administrator's Email Address
      - Step 3: Register Your iOS Device Through Your MDM to Umbrella
    - SAML Registration on Your iOS Device
    - Verify Umbrella on Your iOS Device
    - Install Umbrella Root Certificate
- IBM MaaS360 Registration
  - Anonymization
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
  - Verify Umbrella on Your iOS Device
  - Install Umbrella Root Certificate
- Intune Registration
  - Anonymization
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
  - Verify Umbrella on Your iOS Device
  - Install Umbrella Root Certificate
- Jamf Registration
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
    - Alternate Configuration
    - Anonymization
  - Verify Umbrella on Your iOS Device
  - Install Umbrella Root Certificate
- MobiConnect Registration
  - Anonymization
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
  - Verify Umbrella on Your iOS Device
  - Install Umbrella Root Certificate
- MobileIron Registration
  - Anonymization
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
  - Verify Umbrella on Your iOS device
  - Install Umbrella Root Certificate
  - MobileIron Configuration
    - Add Cisco Security Connector to MobileIron MDM
    - Configure the MobileIron Cloud
- Workspace ONE Registration
  - Anonymization
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
    - Verify Umbrella on Your iOS Device
  - Install Umbrella Root Certificate
- Generic MDM System Registration
  - Anonymization
  - Prerequisites
  - Procedure
    - Step 1: Add an Organization Administrator's Email Address
    - Step 2: Add a Mobile Device
  - Verify That Your Device is Protected by Umbrella
  - Install Umbrella Root Certificate
- Apply Umbrella Policies to Your Mobile Device
  - Prerequisites
  - Procedure
    - Policy > Security Settings
    - Policy > Passive Reporting Mode
  - Umbrella Reporting
    - Activity Search Report
    - Security Activity Report
    - App Discovery Report
- Add User Identity for Cisco Security Connector
  - Prerequisites
  - Procedure
  - Test Integration of User Identity With Cisco Security Connector
- Anonymize Devices
  - Prerequisites
  - Procedure
- Export Device Data to CSV
  - Procedure
- Troubleshooting
  - Prerequisites
  - Generate Diagnostics and Email the Umbrella Reports
  - Generate Diagnostics and Share the Umbrella Reports
- Push the Umbrella Certificate to Devices
  - Prerequisites
  - Procedure
- Configure Cellular and Wifi Domains
  - Prerequisites
  - Procedure

Managed iOS Device Troubleshooting

Last updated: Jul 09, 2026

Previous topic Procedure Next topic Prerequisites