Release Life and Support
The definitions and process for announcing and enforcing the life of a release from release date, through End- of-Support, to End-of-Life.
End-of-Life/Support Policy
The definitions and process for announcing and enforcing the life of a release from release date, through End- of-Support, to End-of-Life.
End-of-Support (EoS)
The last day after which a major or minor release, including all maintenance releases, will no longer be supported to troubleshoot or fix issues. No new maintenance releases will be issued. Multicloud Defense will assist in upgrading to a recommended major or minor, and maintenance release, determine if the issue is still present, and work towards providing a fix or workaround.
A major or minor release will be marked as End-of-Support 6 months from release date.
Announcements
-
1-month prior
-
1-week prior
-
Day of
End-of-Life (EoL)
The last day after which a major or minor release, including any associated maintenance releases, will no longer be available to install. Multicloud Defense will assist in upgrading to a recommended major or minor, and maintenance release, determine if the issue is still present, and work towards providing a fix or workaround.
A major or minor release (and all maintenance releases) will be marked as End-of-Life 2 months after the major or minor release is marked End-of-Support.
Announcements
-
1-month prior
-
1-week prior
-
Day of
Accelerated EoS/EoL
Multicloud Defense reserves the right to accelerate the End-of-Life and/or End-of-Support for a major or minor release (and all associated maintenance releases). Multicloud Defense will give notice to customers and assist with upgrading to a recommended release.
Announcements
-
Defined on a case-by-case basis