Cisco Secure Access ZTNA Private Resource Troubleshooting Guide

Login

Cisco Secure Access ZTNA Private Resource Troubleshooting Guide

Cisco Secure Access and ZTNA Architecture
- Unable to Enroll with ZTNA Client
  - Enable Trace Level Debugging
  - Collect DART Bundle
  - Extract and Analyze ZTNA Logs
  - Check and start ZTNA services
- Certificate Error When Accessing a Resource Using Clientless ZTNA
  - Get a Network Capture (HAR File)
  - Check the Activity Search Logs
  - Review the Access Policy Configuration
  - Review the Private Resource Configuration
  - Check the Private Resource Certificate
- Unable to Access Private Resource using Network Tunnel Group
  - Verify Network Tunnel Status
  - Verify the Private Resource Configuration
  - Verify Access Policy Rule
  - Verify Activity Search Logs
  - Verify On-Prem Firewall Configuration
  - Modify Access Rule
- Unable to Access Private Resource using Resource Connector
  - Verify Activity Search Logs
  - Verify Private Resource and Connector Group Configuration
  - Collect Debug Output from Resource Connector

Last updated: May 08, 2026

Previous topic Next topic